August 2026
Taiwan’s Delivery Workers’ Rights Protection and Delivery Platform Management Act and Its Subsidiary Regulations Take Effect (I)
To implement the Delivery Workers’ Rights Protection and Delivery Platform Management Act (the “Act”), the Ministry of Labor promulgated three subsidiary regulations on June 26, 2026: the Enforcement Rules of the Delivery Workers’ Rights Protection and Delivery Platform Management Act (the “Enforcement Rules”), the Regulations for Economic Compensation upon Termination of Delivery Service Contracts by Delivery Workers (the “Economic Compensation Regulations”), and the Mandatory and Prohibitory Provisions of Standard Contracts for Delivery Services (the “Standard Contract Provisions”). These subsidiary regulations further prescribe specific requirements concerning the protection of delivery workers’ rights and interests and the management of delivery platform operators. All three subsidiary regulations, together with the Act, took effect on July 21, 2026.
A standard-form delivery service contract entered into between a delivery platform operator and a delivery worker (a “Delivery Service Contract”) must comply with the Standard Contract Provisions. Any contractual provision that violates a prohibitory provision is invalid, while any mandatory provision forms part of the contract even if it is not expressly set out therein (Article 4, Paragraph 3 of the Act). The principal rights and obligations between delivery platform operators and delivery workers are summarized below:
1. Basic Remuneration Protection
The basic remuneration received by a delivery worker for each order may not be less than 1.25 times the hourly minimum wage, calculated pro rata based on the delivery service period for that order (the amount is first calculated to two decimal places and then rounded up unconditionally to one decimal place), and in any event may not be less than the guaranteed amount of NT$45. The statutory basis for calculating basic remuneration will increase correspondingly with any increase in the hourly minimum wage, and the Ministry of Labor will also announce adjustments to the guaranteed amount in proportion to increases in the hourly minimum wage (Article 5, Paragraphs 1 and 2 of the Act; Article 4, Paragraph 1 of the Enforcement Rules).
The “delivery service period for each order” means the period from the time a delivery worker accepts an order offered by a delivery platform operator until the order is completed ［1］ ; each order is limited to one pickup location and one delivery location (Article 3, Subparagraphs 7 and 13 of the Act). In other words, where a delivery worker accepts stacked orders, bundled orders, or en-route deliveries arranged by a delivery platform, the delivery service period and remuneration payable must still be calculated separately for each order. Multiple orders may not be combined and treated as a single order for purposes of calculating basic remuneration, thereby ensuring that each order is covered by the statutory basic remuneration protection.
In addition, the Standard Contract Provisions require delivery platform operators to include remuneration protection for cancelled orders in their Delivery Service Contracts. If an order cannot be completed for reasons not attributable to the delivery worker, such as where the consumer cannot be reached or the consumer or partner merchant cancels the order at short notice, the delivery worker must still receive remuneration of no less than the amount calculated by dividing the “time during which delivery services were actually provided” by “60 minutes” and multiplying the result by “1.25 times the hourly minimum wage prescribed under the Minimum Wage Act” (Part I, Item 2(5) of the Standard Contract Provisions).
2. Transparency of Order Information
When offering an order to a delivery worker, a delivery platform operator must clearly disclose the estimated remuneration, the pickup and delivery locations, and other relevant material information concerning the order (Article 6 of the Act). Specifically, the platform must separately disclose the basic remuneration and any bonus. The “pickup and delivery locations” must be disclosed down to the address, floor, and designated arrival area, or other information sufficient to identify the delivery destination must be provided. In addition, the platform must inform the delivery worker of material information such as the travel route calculated by a reputable mapping application, the estimated travel distance, and the estimated time required to complete the order (Articles 7 to 9 of the Enforcement Rules).
Accordingly, after the Enforcement Rules took effect, a delivery worker may, before deciding whether to accept an order, use the order information disclosed by the delivery platform operator to assess in advance the remuneration, delivery distance, and whether the order involves services such as delivery to an upper floor. The delivery worker may then decide independently whether to accept the order, with sufficient knowledge of the material order information.
3. Prohibition on Passing Delivery-Fee Discounts and Complaint-Related Shortfalls on to Delivery Workers
To clearly distinguish delivery workers’ remuneration from promotional discounts offered by delivery platform operators themselves, the Ministry of Labor provides that a Delivery Service Contract may not require a delivery worker to bear any delivery-fee discount offered by the platform, nor may such discount be deducted from the worker’s remuneration. Examples identified by the Ministry of Labor include delivery-fee credits, meal discounts, free delivery upon reaching a specified purchase amount, limited-time product promotions, platform membership benefits, and other similar delivery-fee reduction measures, all of which may not be passed on to delivery workers (Part II, Item 4 of the Standard Contract Provisions).
In addition, where a consumer elects to pay for an order in cash and the delivery worker collects the payment on behalf of the platform, if the consumer files a complaint alleging that the delivery worker gave insufficient change or refused to provide change, the Ministry of Labor also provides that a Delivery Service Contract may not permit the platform, without first conducting an investigation, to require the delivery worker to bear the alleged shortfall or to deduct the amount from the worker’s remuneration as an offset (Part II, Item 5 of the Standard Contract Provisions).
4. Prohibition on Account Suspension for Rejecting Orders or Going Offline
Consistent with the Act’s express protection of delivery workers’ freedom to go online or offline and their right to reject orders (Article 11 of the Act), the Ministry of Labor further provides that a Delivery Service Contract may not authorize a delivery platform operator to compel a delivery worker to go online and accept orders. Nor may it provide that a delivery worker who rejects an order or chooses to go offline may be subject to account suspension, termination of the contract, or any other adverse treatment by the platform (Part II, Item 9 of the Standard Contract Provisions).
5. Prohibition on Non-Competition Clauses
The Ministry of Labor provides that a Delivery Service Contract may not prohibit a delivery worker from entering into a Delivery Service Contract with another delivery platform operator (Part II, Item 10 of the Standard Contract Provisions). Accordingly, a delivery worker may, in principle, enter into Delivery Service Contracts with multiple delivery platform operators at the same time without being subject to a non-competition restriction imposed by a single platform. However, where a delivery worker is simultaneously registered with and uses multiple delivery platforms to accept orders, the worker should still consider whether accepting orders concurrently may result in delayed deliveries or other performance issues, so as to ensure proper performance of the worker’s contractual obligations to each platform.
Overall, the Act and its subsidiary regulations strengthen the protection of delivery workers’ rights and interests in delivery service relationships and establish clear boundaries for the contractual terms and operational management practices of delivery platform operators through requirements such as basic remuneration protection, disclosure of order information, prohibition on passing promotional discount costs on to delivery workers, and protection of the right to reject orders and the freedom to go online or offline. One issue that warrants continued observation is whether delivery platform operators may respond to the additional compliance and operating costs by increasing delivery fees or platform service fees, with some of those costs ultimately being passed on to consumers. At the same time, delivery platforms’ order allocation, remuneration, and incentive mechanisms generally rely heavily on algorithms, which may materially affect delivery workers’ opportunities to receive orders and the remuneration they earn. Accordingly, a further legal development worth monitoring is whether, while protecting platform operators’ trade secrets and technical information, appropriate disclosure or explanation mechanisms should be established for material principles governing algorithms that may affect order allocation, remuneration, or delivery workers’ rights and interests, so as to enhance the transparency of delivery platform management mechanisms.
[1] Under Article 3 of the Enforcement Rules, the minimum unit for calculating a delivery service period is one minute. A period of 30 seconds or more but less than one minute is counted as one minute, while a period of less than 30 seconds is disregarded.
A standard-form delivery service contract entered into between a delivery platform operator and a delivery worker (a “Delivery Service Contract”) must comply with the Standard Contract Provisions. Any contractual provision that violates a prohibitory provision is invalid, while any mandatory provision forms part of the contract even if it is not expressly set out therein (Article 4, Paragraph 3 of the Act). The principal rights and obligations between delivery platform operators and delivery workers are summarized below:
1. Basic Remuneration Protection
The basic remuneration received by a delivery worker for each order may not be less than 1.25 times the hourly minimum wage, calculated pro rata based on the delivery service period for that order (the amount is first calculated to two decimal places and then rounded up unconditionally to one decimal place), and in any event may not be less than the guaranteed amount of NT$45. The statutory basis for calculating basic remuneration will increase correspondingly with any increase in the hourly minimum wage, and the Ministry of Labor will also announce adjustments to the guaranteed amount in proportion to increases in the hourly minimum wage (Article 5, Paragraphs 1 and 2 of the Act; Article 4, Paragraph 1 of the Enforcement Rules).
The “delivery service period for each order” means the period from the time a delivery worker accepts an order offered by a delivery platform operator until the order is completed ［1］ ; each order is limited to one pickup location and one delivery location (Article 3, Subparagraphs 7 and 13 of the Act). In other words, where a delivery worker accepts stacked orders, bundled orders, or en-route deliveries arranged by a delivery platform, the delivery service period and remuneration payable must still be calculated separately for each order. Multiple orders may not be combined and treated as a single order for purposes of calculating basic remuneration, thereby ensuring that each order is covered by the statutory basic remuneration protection.
In addition, the Standard Contract Provisions require delivery platform operators to include remuneration protection for cancelled orders in their Delivery Service Contracts. If an order cannot be completed for reasons not attributable to the delivery worker, such as where the consumer cannot be reached or the consumer or partner merchant cancels the order at short notice, the delivery worker must still receive remuneration of no less than the amount calculated by dividing the “time during which delivery services were actually provided” by “60 minutes” and multiplying the result by “1.25 times the hourly minimum wage prescribed under the Minimum Wage Act” (Part I, Item 2(5) of the Standard Contract Provisions).
2. Transparency of Order Information
When offering an order to a delivery worker, a delivery platform operator must clearly disclose the estimated remuneration, the pickup and delivery locations, and other relevant material information concerning the order (Article 6 of the Act). Specifically, the platform must separately disclose the basic remuneration and any bonus. The “pickup and delivery locations” must be disclosed down to the address, floor, and designated arrival area, or other information sufficient to identify the delivery destination must be provided. In addition, the platform must inform the delivery worker of material information such as the travel route calculated by a reputable mapping application, the estimated travel distance, and the estimated time required to complete the order (Articles 7 to 9 of the Enforcement Rules).
Accordingly, after the Enforcement Rules took effect, a delivery worker may, before deciding whether to accept an order, use the order information disclosed by the delivery platform operator to assess in advance the remuneration, delivery distance, and whether the order involves services such as delivery to an upper floor. The delivery worker may then decide independently whether to accept the order, with sufficient knowledge of the material order information.
3. Prohibition on Passing Delivery-Fee Discounts and Complaint-Related Shortfalls on to Delivery Workers
To clearly distinguish delivery workers’ remuneration from promotional discounts offered by delivery platform operators themselves, the Ministry of Labor provides that a Delivery Service Contract may not require a delivery worker to bear any delivery-fee discount offered by the platform, nor may such discount be deducted from the worker’s remuneration. Examples identified by the Ministry of Labor include delivery-fee credits, meal discounts, free delivery upon reaching a specified purchase amount, limited-time product promotions, platform membership benefits, and other similar delivery-fee reduction measures, all of which may not be passed on to delivery workers (Part II, Item 4 of the Standard Contract Provisions).
In addition, where a consumer elects to pay for an order in cash and the delivery worker collects the payment on behalf of the platform, if the consumer files a complaint alleging that the delivery worker gave insufficient change or refused to provide change, the Ministry of Labor also provides that a Delivery Service Contract may not permit the platform, without first conducting an investigation, to require the delivery worker to bear the alleged shortfall or to deduct the amount from the worker’s remuneration as an offset (Part II, Item 5 of the Standard Contract Provisions).
4. Prohibition on Account Suspension for Rejecting Orders or Going Offline
Consistent with the Act’s express protection of delivery workers’ freedom to go online or offline and their right to reject orders (Article 11 of the Act), the Ministry of Labor further provides that a Delivery Service Contract may not authorize a delivery platform operator to compel a delivery worker to go online and accept orders. Nor may it provide that a delivery worker who rejects an order or chooses to go offline may be subject to account suspension, termination of the contract, or any other adverse treatment by the platform (Part II, Item 9 of the Standard Contract Provisions).
5. Prohibition on Non-Competition Clauses
The Ministry of Labor provides that a Delivery Service Contract may not prohibit a delivery worker from entering into a Delivery Service Contract with another delivery platform operator (Part II, Item 10 of the Standard Contract Provisions). Accordingly, a delivery worker may, in principle, enter into Delivery Service Contracts with multiple delivery platform operators at the same time without being subject to a non-competition restriction imposed by a single platform. However, where a delivery worker is simultaneously registered with and uses multiple delivery platforms to accept orders, the worker should still consider whether accepting orders concurrently may result in delayed deliveries or other performance issues, so as to ensure proper performance of the worker’s contractual obligations to each platform.
Overall, the Act and its subsidiary regulations strengthen the protection of delivery workers’ rights and interests in delivery service relationships and establish clear boundaries for the contractual terms and operational management practices of delivery platform operators through requirements such as basic remuneration protection, disclosure of order information, prohibition on passing promotional discount costs on to delivery workers, and protection of the right to reject orders and the freedom to go online or offline. One issue that warrants continued observation is whether delivery platform operators may respond to the additional compliance and operating costs by increasing delivery fees or platform service fees, with some of those costs ultimately being passed on to consumers. At the same time, delivery platforms’ order allocation, remuneration, and incentive mechanisms generally rely heavily on algorithms, which may materially affect delivery workers’ opportunities to receive orders and the remuneration they earn. Accordingly, a further legal development worth monitoring is whether, while protecting platform operators’ trade secrets and technical information, appropriate disclosure or explanation mechanisms should be established for material principles governing algorithms that may affect order allocation, remuneration, or delivery workers’ rights and interests, so as to enhance the transparency of delivery platform management mechanisms.
[1] Under Article 3 of the Enforcement Rules, the minimum unit for calculating a delivery service period is one minute. A period of 30 seconds or more but less than one minute is counted as one minute, while a period of less than 30 seconds is disregarded.
